CricsApp Refund Policy

1. Overview of Subscriptions

CricsApp provides digital cricket solutions including tournament management licenses, premium player profile dashboards, and RTMP live streaming overlays. Subscriptions are billed on a monthly, seasonal, or annual cycle.

2. Refund Eligibility

We want our organizers and players to be completely satisfied. Our refund policies are structured as follows:

• Tournament Licenses: A full refund is available within 7 days of license purchase, provided no match scoring has been started or scheduled under that tournament license.
• Premium Player Subscriptions: Monthly subscriptions are non-refundable. Annual or seasonal packages are eligible for a partial refund within 14 days of activation, prorated for the active days of use.
• Custom API & Live Overlay Integrations: Enterprise contracts, custom streaming configurations, and dedicated API access are governed by their respective Service Level Agreements (SLAs) and are generally non-refundable once custom setup work has commenced.

3. How to Request a Refund

To request a refund, please send an email to our finance and licensing department at contact@cricsapp.com with the following details:

• Your registered account name and email address.
• Transaction date and transaction ID (from your receipt).
• Name of the tournament, team, or subscription package.
• Reason for requesting the refund (your feedback helps us improve our software).

4. Processing Times

Approved refunds will be processed back to the original method of payment within 5 to 10 business days, depending on your banking institution. Standard transaction fees applied by payment gateways may be deducted from the total refund amount.

5. Support Contacts

For questions related to invoices, billing discrepancies, or license renewals, contact Chandraja Infotech's support desk:

Email: contact@cricsapp.com